Casumo Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Casumo Casino website, account services, games, promotions and related features made available to players. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms & Conditions. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, competitions or services. Those rules form part of these Terms & Conditions when they are displayed or otherwise made available to you. If a specific game or promotion rule conflicts with a general provision, the specific rule will apply to that game or promotion to the extent of the conflict.

Casumo Casino may update, amend or replace these Terms & Conditions from time to time. Changes may be made to reflect legal, technical, operational, security or responsible gambling requirements. The current version will apply to your use of the website. Continuing to access or use the services after an update means that you accept the revised terms.

Eligibility and lawful use

• You must be at least the minimum legal gambling age that applies to you and meet all other eligibility requirements under applicable law.
• You must use the website only where online gambling and the services you access are lawful for you to use.
• You must provide accurate, complete and current information during registration and whenever your details change.
• You must not use the website if you are prohibited from gambling, subject to a restriction, or unable to make decisions about gambling safely.
• You must not allow another person to use your account or use another person's account.
• You must follow all applicable laws, these Terms & Conditions and any rules shown for a particular game or offer.

Casumo Casino may ask you to confirm your age, identity, location, source of funds or other information before allowing access to some services. You agree to provide reasonable information and documents when requested. Access may be restricted while checks are being completed. If information provided by you is inaccurate, incomplete or misleading, your account may be reviewed or restricted.

2. Accounts, security and gameplay

You may generally create only one personal account unless Casumo Casino agrees otherwise. An account must be registered in your own name and must not be created for a business, organisation or another person. Duplicate, false or misleading accounts may be suspended or closed. Transactions, balances and promotional benefits connected with such accounts may also be reviewed in accordance with applicable law.

You are responsible for keeping your login information confidential and for activity carried out through your account. Use a strong, private password and do not share it with anyone. You should contact Casumo Casino through the support options available on the website as soon as possible if you believe your account has been accessed without permission, your details have been misused or your account security may have been compromised.

You must not attempt to interfere with the website, games, software, security controls or account systems. Prohibited conduct includes using automated tools, bots, scripts, fraudulent payment methods, malware, collusion, manipulation, exploitation of errors or any other unfair method. You must not reverse engineer, copy, modify or commercially exploit any part of the website unless permitted by law or expressly authorised.

Games are provided for entertainment and may involve financial risk. Outcomes are determined by the relevant game systems and are not guaranteed. You should check the rules, available stakes and game information before placing a bet or participating. Once a game action has been confirmed, it may not be possible to cancel or reverse it, except where required by law or where Casumo Casino determines that a technical or other error has occurred.

Account information and verification

• Your personal details must be accurate and should match the information connected with your payment method where verification is required.
• You may be asked to provide identity, address, payment or other verification documents through a secure process.
• Failure to provide requested information may result in restricted access, delayed processing or account closure where permitted.
• You should keep your account profile accurate and notify Casumo Casino if your circumstances or details change.
• You remain responsible for understanding activity on your account and checking transaction and gameplay information.

3. Deposits, withdrawals and promotions

Available payment methods, minimum or maximum amounts, processing requirements and any applicable charges will be shown on the website or during the relevant transaction. You should use only a payment method that belongs to you or that you are authorised to use. Casumo Casino may decline, reverse or review a transaction where it appears to be unauthorised, unlawful, irregular or inconsistent with these Terms & Conditions.

You must not use your account as a bank account, payment processing service or method of transferring funds to another person. Deposits should be made for the purpose of using the available services. Casumo Casino may carry out checks relating to payment ownership, transaction activity and source of funds where appropriate.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and legal requirements. The available withdrawal method may not always be the same as the deposit method. You are responsible for checking transaction information carefully and for any fees, taxes or reporting obligations that apply to you under Australian law or another relevant law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms, eligibility criteria and expiry conditions. Those details will be displayed with the relevant offer. You should read the applicable rules before opting in or using a promotional benefit. Offers may be limited, withdrawn, amended or unavailable to some accounts where permitted.

• Only one promotional benefit may be available to a person, household, device, payment method or account where the promotion rules say so.
• Promotional funds may have wagering, game, stake, deposit or withdrawal conditions.
• A promotion may be cancelled if it has been obtained through error, abuse, fraud, collusion or a breach of its specific terms.
• You must not create or operate accounts mainly to obtain promotional benefits.
• You should not use a promotional offer until you understand its conditions.
• If a promotion is unclear, you should seek clarification through the support options available on the website.

Where a technical, display or pricing error affects a transaction, game result or promotional offer, Casumo Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Nothing in these Terms & Conditions is intended to exclude rights that cannot lawfully be excluded.

4. Responsible gambling, privacy and acceptable conduct

Casumo Casino supports a responsible approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never gamble when you are distressed, impaired or under pressure from another person.

Tools and support options may be available to help you manage your play. These can include deposit or spending controls, activity information, time reminders, cooling-off periods and self-exclusion arrangements, depending on the services available to you. If you are concerned about your gambling, stop playing and use the responsible gambling information provided on the website or seek independent professional assistance.

You must not use the website to threaten, harass, abuse, deceive or harm another person. You must not upload or distribute unlawful, offensive, defamatory, discriminatory or harmful material, or attempt to obtain another person's personal information. Casumo Casino may moderate communications and take appropriate action where conduct is unsafe, unlawful or inconsistent with these terms.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, process transactions, verify accounts, prevent fraud, protect the website, meet legal obligations and communicate with you about your account. You should review the Privacy Policy for information about data handling, cookies, security and your available privacy rights.

By registering, you may receive service messages about account activity, security, transactions, verification or changes to the website. Marketing communications, where offered and permitted, may be managed using the available preferences or unsubscribe options. Important service, security and legal notices may still be sent when necessary.

• Do not provide more personal information than is reasonably required for the relevant request.
• Use the available secure account or support channels when submitting sensitive information.
• Keep your devices, software and account credentials secure.
• Review account activity and report anything that appears incorrect or unauthorised.
• Read the Privacy Policy alongside these Terms & Conditions.

5. Suspension, liability and other legal provisions

Casumo Casino may suspend, restrict or close an account where it reasonably considers that a player has breached these Terms & Conditions, provided inaccurate information, failed verification, used the website unlawfully, engaged in suspicious or unfair activity, or created a risk to the player, other users or the website. An account may also be restricted to comply with a legal, regulatory, security or responsible gambling requirement.

If an account is closed or restricted, you must not create another account or attempt to bypass the action unless Casumo Casino confirms that you may do so. Any remaining balance will be dealt with in accordance with applicable law, relevant verification requirements and these terms. Casumo Casino may withhold or review amounts connected with fraud, unlawful conduct, technical errors or a material breach, to the extent permitted by law.

The website and its services may occasionally be unavailable because of maintenance, technical faults, communications failures, third-party services or events outside reasonable control. Casumo Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for your internet connection, compatible equipment and the security of your own devices.

To the extent permitted by law, Casumo Casino is not responsible for loss caused by your breach of these terms, misuse of your account, inaccurate information, unauthorised access resulting from your failure to protect account details, or your use of the website in a way that is not permitted. Nothing in these Terms & Conditions limits or excludes any consumer guarantee, statutory right or other liability that cannot lawfully be limited or excluded.

Questions, complaints and governing law

If you have a question or complaint about an account, transaction, game or promotion, please use the support or contact options made available on the Casumo Casino website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information through an unsecured channel. Casumo Casino may ask for further details to investigate and respond.

You should first follow the complaints process provided on the website and allow reasonable time for the matter to be considered. Keeping records of relevant dates, transaction references and the nature of the issue may help with the review. Nothing in this process removes any rights or remedies available to you under applicable law.

These Terms & Conditions are intended to operate consistently with applicable Australian law and any other mandatory law that applies to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived. The current version of these Terms & Conditions, together with any applicable game, promotion and privacy terms, forms the agreement governing your use of Casumo Casino.