Betting Rules

1. General betting principles

Casumo Casino offers betting and gaming products subject to applicable laws, regulatory requirements and internal rules. The rules for a particular product may differ depending on the type of bet, event, game or market selected. You are responsible for reading the information displayed before confirming a bet and for checking any product-specific rules that apply.

You must be legally permitted to use the service in the place where you are located. You must also meet any applicable age, identity and account requirements. Casumo Casino may ask you to provide information or documents to verify your identity, age, location, payment method or source of funds. Betting may be restricted or unavailable in some locations or for some products.

You may only use an account registered in your own name and for your personal use. You must keep your account details, login information and payment information accurate and secure. You must not allow another person to place bets through your account, and you must not place bets on behalf of another person unless this is expressly permitted by the applicable rules.

• A bet is generally accepted only after you have confirmed it and it has been recorded by the service.
• The information displayed when you place a bet may include the selection, price or odds, stake, possible return, market and relevant conditions.
• You should check all details carefully before confirming a bet.
• A displayed price, market or betting option may be changed, suspended or withdrawn before acceptance.
• A bet must be placed using funds available in your account or another approved payment method.
• You must not use the service for unlawful activity, fraud, money laundering or another prohibited purpose.

Betting markets and gaming products may be subject to availability, technical operation, account controls and applicable law. Casumo Casino does not guarantee that a particular market, price, stake or betting option will remain available. Any limits or restrictions displayed on the service apply to the relevant bet, account or transaction.

2. Placing and managing bets

Before confirming a bet

Before you confirm a bet, review the selection, odds or price, stake, potential return and any other information displayed. A bet is your instruction to enter into the relevant wager on those terms. If you notice an error, do not confirm the bet. Once submitted, a bet may not be changed unless the relevant product rules or the service expressly allow a change, cancellation or other adjustment.

You are responsible for checking that you have selected the intended event, market, game, outcome and stake. You should also check whether a bet is single, multiple, combination, live or subject to another product condition. The appearance of an option on the service does not guarantee that the option will be accepted.

Accepted bets

A bet is normally treated as accepted when it is recorded in your account or shown in your betting history. A confirmation message or screen may be provided, but the account record is the main reference for determining whether a bet was placed. You should retain any confirmation or reference information and review your account history after placing a bet.

If a bet does not appear correctly, do not place repeated bets merely because you have not received an immediate confirmation. First check your account balance and betting history. If the issue remains unresolved, use the support channel available through the service and provide the relevant bet reference, date, time and description of the issue.

Rejected, cancelled or void bets

A bet may be rejected, cancelled or declared void where there is an error, a technical failure, a duplicated instruction, a market suspension, a breach of the rules, an integrity concern or another valid reason under the applicable terms. Where a bet is void, the stake will generally be handled in accordance with the product rules. This may include returning the relevant stake, although different parts of a combined or related bet may be treated differently.

You must not attempt to exploit a known error, delay, malfunction or incorrect display. If you believe a bet has been accepted incorrectly, avoid using any related credit or return until the matter has been reviewed. A correction may be made where a clear error has affected the recording, price, settlement or calculation of a bet, subject to applicable law and the relevant terms.

Casumo Casino may investigate unusual, duplicated or irregular betting activity. A review may involve the relevant account records, transaction information, bet history, technical logs and product rules. Any action taken following a review will be handled in accordance with the applicable terms and legal requirements.

3. Settlement, results and returns

Bets are settled using the official result or outcome source specified in the rules for the relevant product. The settlement method may take account of final results, event status, official statistics, game records, timing information or other objective data. Different products may use different sources and different definitions of a winning, losing, cancelled or void outcome.

If an event is abandoned, postponed, interrupted, rescheduled or materially changed, the relevant product rules will determine whether bets remain active, are settled, are cancelled or are declared void. The same applies where a participant withdraws, a game is interrupted, a result is corrected or an official decision is changed. A settlement may be updated when an official result is corrected or when a clear settlement error is identified.

Where a bet contains several selections, each selection may be considered separately unless the rules for that bet state otherwise. A selection that is void may affect the calculation of a multiple, combination or related bet. Any potential return displayed before confirmation is an estimate based on the information available at that time and may be subject to the applicable rules.

• A winning bet is settled according to the applicable odds, price or payout calculation shown or described in the relevant rules.
• A losing bet does not generate a return unless a specific rule provides otherwise.
• A void or cancelled selection is handled under the product-specific settlement rules.
• A bet placed after a relevant outcome has occurred, or after information affecting the outcome was available, may be reviewed and may be void where the rules permit.
• If two records conflict, the transaction and account records held by the service may be used to investigate the issue, subject to applicable rights and evidence.
• Returns may be subject to verification, account checks, lawful deductions and any applicable terms.

Live and in-play betting

Live or in-play betting may involve delays between an event occurring, the information being displayed and a bet being accepted. A market may be suspended while an important event is taking place. Information shown on a live feed may not be complete or real-time, and it should not be treated as a guarantee that a particular bet will be accepted or settled in a particular way.

When placing a live bet, you should consider the possibility that the event has changed before the bet is accepted. A price may be updated, a selection may become unavailable or the bet may be accepted on different terms where the product rules allow this. The accepted bet record and applicable product rules determine the relevant settlement.

Cash-out and other features

Some products may include additional features, such as cash-out, partial settlement or bet management tools. These features may not be available for every bet, market or account and may be suspended or withdrawn. Where such a feature is offered, the information displayed at the time of confirmation and the applicable product rules will explain how it operates. A request is not complete unless it is accepted and recorded by the service.

4. Account conduct and responsible betting

You are responsible for making betting decisions carefully and within your personal limits. Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should only bet with money you can afford to lose and should not use borrowed money, money needed for essentials or funds that belong to another person.

• Set a personal budget before you begin and keep track of your deposits, stakes and losses.
• Take regular breaks and avoid betting when you are distressed, tired, angry or affected by alcohol or other substances.
• Do not chase losses by increasing stakes or continuing to bet for longer than planned.
• Use available account controls, limits, time-outs or self-exclusion options if you need help managing your play.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• Never ask another person to bypass an account restriction or use a different account to continue betting.

Casumo Casino may suspend, restrict or close an account where required by law, where verification cannot be completed, where responsible gambling controls apply, where activity appears irregular or where the account is used in breach of the applicable terms. Account reviews may also be carried out to protect customers, maintain service integrity and meet legal or regulatory obligations.

You must not open or use multiple accounts to avoid a restriction, promotion condition, verification process or responsible gambling control. You must also not interfere with the service, use automated tools without permission, manipulate a game or betting process, or take steps intended to conceal the true identity or location of the account holder.

If you have a question about a bet, settlement or account record, review the relevant product rules and account history first. If the issue remains unresolved, use the support channel available through the service and provide the relevant bet reference, date and description of the issue. Do not send passwords, full payment details or security codes when asking for assistance.

These Betting Rules are general information and do not replace the specific rules displayed for a product or the applicable Terms and Conditions. If there is a difference between this page and a product-specific rule, the applicable product rule or legally binding term will generally govern, subject to your rights under Australian law. You should read all relevant information before placing a bet and stop playing if you feel gambling is no longer enjoyable or manageable.