Responsible Gaming

Gamble for entertainment

Responsible gambling means keeping gambling within limits that suit your personal circumstances. Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Once your limit has been reached, stop playing rather than adding more funds.

Gambling outcomes are based on chance. Previous results do not change the odds of future results, and a game cannot be used as a reliable way to earn income. A win does not mean another win is due, while a loss does not create an obligation to keep playing. Avoid systems or claims that suggest you can guarantee a result.

• Only gamble with money you can afford to lose after essential living costs have been paid.
• Keep gambling separate from rent, mortgage payments, household bills, savings and other financial commitments.
• Set a time limit as well as a spending limit before you start.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Take regular breaks and make time for work, study, family, friends and other interests.

Only use an account that belongs to you and only gamble where doing so is lawful. You must meet all applicable age and eligibility requirements. If you are unsure whether online gambling is permitted in your location, check the relevant Australian requirements before using a gambling service.

Set limits before you play

Planning ahead can make it easier to stay in control. Consider your available budget, the amount of time you want to spend and the point at which you will stop. It can be helpful to write down your limits and review them regularly, particularly if your income, expenses or personal circumstances change.

Money limits

Where account controls are available, use them to manage deposits, spending or other gambling activity. Choose an amount that is affordable and realistic, rather than an amount based on what you hope to win. A limit is most effective when you accept it before gambling begins and do not try to work around it.

Time limits

Decide how long you will play and use reminders to help you finish on time. Avoid playing continuously for long periods. Leaving the game, moving to another activity or taking a planned break can help prevent gambling from becoming automatic or difficult to stop.

Keep track of activity

Review your deposits, withdrawals, wins, losses and the time you spend gambling. Looking at the complete picture may reveal patterns that are easy to miss during individual sessions. If the amounts or time are higher than expected, reduce your activity and consider taking a break or seeking support.

• Set a personal entertainment budget for gambling.
• Use available deposit, loss, wager or session controls where suitable.
• Set reminders or alarms to support your chosen time limit.
• Never increase a limit simply to recover a loss.
• Review your bank and account statements regularly.
• Ask a trusted person to help you stay accountable if that would be useful.

Some account controls may take effect immediately, while others may be subject to applicable rules or processing requirements. Read the information shown with each control carefully. If you need help understanding an available setting, use the relevant account or support channel rather than guessing.

Recognise warning signs

Gambling can become harmful gradually. A problem is not defined only by the size of a loss. It may also involve the amount of time spent gambling, the effect on relationships or work, or the way gambling affects your thoughts and feelings. Recognising a change early makes it easier to take action.

• You spend more money or time gambling than you planned.
• You keep gambling after deciding to stop or take a break.
• You try to win back money that you have lost.
• You hide gambling activity, deposits or losses from family and friends.
• You feel restless, irritable or anxious when you cannot gamble.
• You borrow money, use credit or delay bills because of gambling.
• You think about gambling frequently or find it difficult to focus on other activities.
• Gambling affects your work, study, sleep, health or relationships.
• You gamble to escape sadness, stress, loneliness or other difficult feelings.
• You reduce important spending so that you can continue gambling.

You do not need to wait for a serious financial loss before asking for help. If any of these signs feel familiar, stop gambling and speak with someone you trust or a qualified gambling support service. Support is available for people who gamble as well as for family members and friends affected by someone else’s gambling.

Avoid chasing losses. A loss cannot be recovered reliably by placing more bets, and trying to reverse a result often increases the amount of money and time at risk. Close the session, step away from the account and consider using a break or self-exclusion option.

Taking a break or self-excluding

A temporary break can be useful when you want time away from gambling, while self-exclusion is a stronger step for people who need to prevent access for a longer period. Choose the option that matches your situation. If you are finding it difficult to stop, self-exclusion and professional support may be more appropriate than relying on willpower alone.

Before starting a break

1. Decide how long you want to be away from gambling.
2. Use the relevant account restriction or self-exclusion process available to you.
3. Remove saved payment details and gambling shortcuts where possible.
4. Tell a trusted person that you are taking a break and ask for practical support.
5. Plan alternative activities for the times when you would normally gamble.
6. Seek advice from a gambling support service if you are concerned about your behaviour.

A self-exclusion request should be taken seriously. Do not open another account, use another person’s account or ask someone else to gamble on your behalf. These actions can create further financial and personal risks. Follow the instructions provided with the self-exclusion process and contact the appropriate support channel if you need clarification.

Protect your account

Keep your login details private and use a strong, unique password. Do not allow another person to access or use your account. Review account activity and report anything you do not recognise through the available support process. Account security cannot replace responsible gambling controls, but it can help prevent unauthorised activity and protect your personal information.

Getting help and support

If gambling is causing concern, talking to someone early can make a meaningful difference. Start with a person you trust, such as a family member, friend, doctor, counsellor or financial adviser. You can also contact a recognised gambling support service in your state or territory. These services can provide confidential information, practical strategies and guidance about treatment or financial support.

• Ask for help if you are worried about your gambling or someone else’s gambling.
• Be honest about the amount of time and money involved.
• Discuss debts, unpaid bills or financial pressure with a qualified financial counsellor.
• Consider professional support if gambling is affecting your mood, sleep, health or relationships.
• Use account restrictions, breaks or self-exclusion while you arrange further help.
• If you feel at immediate risk of harming yourself or another person, contact local emergency services or an urgent mental health service.

Family and friends may also need support. If someone close to you is gambling, avoid paying their gambling debts or giving them unrestricted access to money. Set clear boundaries, protect essential household funds and encourage them to speak with a qualified service. Support should focus on safety, honesty and practical steps rather than blame.

Responsible gambling is an ongoing process. Review your limits, watch for changes in your behaviour and take action whenever gambling stops feeling like entertainment. Casumo Casino encourages players to make informed decisions, use available controls and seek help whenever it is needed.