Privacy Policy

Information we handle

When you use Casumo Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the service, the features you use and the checks that may be required before or during account activity. We aim to collect information that is reasonably needed for the relevant purpose and to handle it in a responsible way.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and information you provide when registering or updating an account. We may also handle records of your communications with customer support, including questions, complaints, requests and information needed to help resolve an issue. These records help us identify your account, provide support and maintain an accurate service history.

Verification information

To help confirm identity, age, eligibility or account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and related verification results. Verification information may be reviewed to meet responsible operating requirements, prevent misuse and support anti-fraud, anti-money-laundering and security checks.

Payments and transactions

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and transaction history. Payment information may be processed through payment providers or other service partners. We do not need to retain every payment credential in the same form in which it was provided, but transaction and payment records may be kept so that we can operate the account, investigate disputes, meet verification requirements and comply with applicable obligations.

Device, usage and cookie data

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, time of access and information about how the website is used. We may also use cookies and similar technologies to remember preferences, support essential functions, improve performance, protect the website and understand general usage patterns.

How and why information is used

Personal information is used for clear operational, security and support purposes. The exact use depends on the information involved and your relationship with Casumo Casino. We may use information for the following purposes:

• To create, maintain and administer your account and provide access to available services.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
• To confirm your identity, age, account ownership and eligibility to use the service.
• To carry out security, anti-fraud, anti-abuse and risk checks, including identifying unusual or suspicious activity.
• To provide customer support, respond to questions and manage complaints or disputes.
• To maintain, test and improve the website, its features, functionality and general user experience.
• To send service messages about your account, security, transactions, policy changes or other operational matters.
• To send marketing communications where permitted and where you have provided the required choice or consent.
• To meet legal, regulatory, accounting, record-keeping and other obligations that apply to the operation of an online gambling service.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Some processing is necessary to provide the service you request, such as opening an account, completing a transaction or responding to a support enquiry. Other processing may be based on security needs, legal obligations, legitimate operational purposes or your consent, depending on the circumstances. Where consent is used for a particular purpose, you can withdraw that consent as described below. Withdrawing consent does not automatically make earlier processing unlawful or affect processing that can continue on another valid basis.

Sharing information

Information may be shared with service providers and professional partners that help operate the website and support its functions. Depending on the service involved, these parties may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, security, analytics or legal and professional advice. They should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to respond to a lawful request, protect the safety or security of the service, investigate suspected fraud or misuse, resolve a dispute, enforce applicable terms, or support a business transfer or restructuring. We do not use personal information for unrelated purposes without a reasonable basis to do so. Where information is handled by providers in another country, appropriate steps may be taken to support secure handling and protect the information.

Security, storage and retention

Casumo Casino uses reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, security monitoring, staff guidance and safeguards applied by relevant technology and payment providers. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also protect their account credentials and avoid sharing passwords or verification information with others.

Access to personal information is generally limited to people and providers who need it for an authorised purpose. We may keep records in electronic or other formats and may use systems located in Australia or other countries, depending on the services used to operate the website. Information is handled according to the purpose for which it was collected and the security requirements that apply to that information.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communications or security records must be kept for a period required by law even after an account is closed. This means that a request to close an account or delete information may not result in the immediate removal of every record. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in a way that reduces its connection to an identifiable player.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. Some cookies are needed for core functions, such as account access, security, session management and remembering settings. Other cookies may help us understand website performance, improve content, measure general usage or support communications. The availability and purpose of cookies may change as website features change.

You can manage, restrict or delete cookies through your browser settings. Blocking or deleting certain cookies may affect the way the website works, including features that require an active session or saved preference. Your browser may also provide controls for notifying you before cookies are stored. The settings and available controls depend on the browser and device you use.

Your privacy choices and data requests

Depending on applicable privacy requirements, you may have rights and choices relating to the personal information we hold about you. You can contact us to ask what information is held about you, request a correction, request deletion where appropriate, or withdraw consent to marketing communications. These requests are considered in line with applicable requirements and any reasonable exceptions that may apply.

How to make a request

To exercise your data rights, email support@casumocasino.wtf and explain what you are requesting. You may ask for access to your personal data, correction of inaccurate or incomplete data, deletion of data that no longer needs to be retained, or withdrawal of consent to marketing. Please use the email address connected with your account where possible and provide enough information for us to understand and respond to the request.

1. Access: ask for a copy or summary of personal information held about you, subject to identity checks and applicable restrictions.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
3. Deletion: ask us to remove personal information where there is no continuing reason to retain it. Deletion may be limited where records must be kept for a period required by law, where information is needed to resolve a dispute, or where another valid reason for retention applies.
4. Marketing consent: ask us to stop using your consent for marketing communications. You may also use an unsubscribe option included in a marketing message where one is available. Service and security messages may still be sent when they are necessary to operate or protect your account.

For your protection, we may need to verify your identity before completing an access, correction or deletion request. This helps prevent personal information from being disclosed or changed by someone who is not authorised to act for you. We may ask for reasonable information connected with your account, but you should not send unnecessary identity documents or sensitive information unless requested through an appropriate support process.

We aim to respond to privacy requests within a reasonable time. If a request is complex, unclear or affected by a retention requirement, we may explain what further information is needed or why a particular action cannot be completed in full. If you believe information has been handled incorrectly, you can contact us first so the concern can be reviewed and addressed.

Updates to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The updated version will apply from the date it is made available on the website unless a different start date is stated. We encourage players to review this page from time to time so they remain aware of how information is handled. Continuing to use the website after an update may indicate that you have read the revised policy, but any consent required for a particular purpose will still be managed as described above.